FREQUENTLY ASKED QUESTIONS
We provide excellent cleaning service that delivers quality results every time.
Q. Who is Fresh Cleaning Pros?
A. A residential and commercial cleaning company, set up to offer quality cleaning service to help busy individuals and organizations who value their free time.
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Q. How do you vet your Cleaning Technicians?
A. Very carefully! Every single cleaning technician does a test clean, this way we can see for ourselves they clean. We also do a background check and everyone of our cleaning technicians are bonded and insured.
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Q. What happens if I need to cancel or reschedule in less than 24hours of my appointment?
A. We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:
Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge
Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee charge
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Q. How long does will it take to clean?
There is no set time limit. We love to take our time and pride ourselves on the quality of our work.
Depending on the size of the home and the amount of work required to clean, it will vary greatly.
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